We want you to be 666% percent happy with our diabolical offerings! If you have received damaged, defective or the wrong merchandise, please review our Terms of Service below, & use the form on our CONTACT page within 7 days of receipt of your order.
-If you have ordered incorrectly, you will be responsible for all costs associated with re-shipping the item.
-We can not replace any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete. We will do our best to catch incomplete addresses, but if your package does not arrive due to an incorrect address, you are responsible for the costs of re-shipping the order to you.
-Please include the following information in your email:
Your order number
Your first and last name
Your mailing address
The item that you are inquiring about & why
How you would like us to handle your issue
ABOUT VINYL SHIPPING:
We do our best to package our records carefully, with the record outside of the jacket, in reinforced cardboard vinyl boxes, padded with 12” cardboard LP stiffeners, that display “fragile/handle with care” & “Keep away from heat” stickers on the outside of the box. Unfortunately, we are not able to issue replacements for cosmetic damages such as minor seam splits, corner bends, etc of any kind on records. Please note if you live in a hot climate, records are extremely heat sensitive and subject to warping. While we package each record with heat sensitivity warning stickers, this will not help if your package is left on a doorstep/mailbox exposed to the elements, so please be wary of delivery dates when ordering so that you can accommodate the delivery.
We endeavor to respond to all inquiries within one (2) business days, but this may be subject to longer response times.
All orders are processed as soon as they are received & are shipped on Tuesday & Friday mornings. Your order will go out with the next ship day, and you will automatically receive tracking information for the package. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.
Shipping may be slightly delayed on US holidays.
Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. We are not responsible for non-receipt of orders that have been deemed delivered. We are also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure.
Our domestic carriers is USPS. The default shipping method for music (Vinyl + CD) is Media Mail, packages under 1 lb first class, and all others priority mail. The typical delivery timeframe for USPS is three (3) to ten (10) business days. Shipping charges are determined by the number, weight and type of items ordered. We do not ship COD.
The shipping timeframes provided during the checkout procedure are estimates only. The typical delivery timeframe for international orders is two (2) to four (4) weeks but please allow up to six (6). You are responsible for any and all duties and taxes incurred upon delivery. If you refuse to pay duties and taxes, your order will be returned to us. If you wish us to re-ship the items, you will be responsible for all costs associated with re-shipping the items. If the items arrive to us in new, re-sellable condition, we will refund you for those items, minus a $5 re-stocking fee and the original cost of shipping. Any items that are damaged in return shipments are ineligible for refund. We do not take responsibility for any return packages that are lost in the mail, delivery speed, or handling of return shipments.